Q. How will I know that you have received my order?
A. After you have completed the checkout process a receipt will appear on your screen detailing your final order including your billing address and the items that are being shipped to your address. Please print this receipt for your records. You will also receive an email confirmation that we received your order. (Please be sure to enter the correct email address on the order form so we can deliver your confirmation form)
Q. How long after placing my order should I expect my shipment?
A. All orders are shipped within 48 hours. Mostorders will arrive within 3-5 days from order date.
Q. What is your return policy?
A. We want you to be 100% satisfied with your order. If for some reason you are not and you wish to return your purchase we offer a 3 day return policy on all items if the item is in original packaging and resalable condition. We do not offer a return or refund on any items after 3days or refund shipping costs to return item to our company.
Q. Is is safe to use my credit card on your website?
A. Yes. The security of your transaction using your credit card on melanin babies is protected by the SSL protocol and by the visual security systems for private networks SSL technology scramble the information on your credit card before it reaches the internet.
Q.What about sizes and quality of clothing?
A.Most of the clothing fit true to size.
Q.Can I cancel my order?
A. Due to efforts to ensure you receive your order as quickly as possible, we cannot cancel or change your order once it is placed.
Ship package to our returns department along with the invoice by UPS to:
Processing of orders 1-2 days and ship within 48 hours.
After your order has been processed you will receive a confirmation e-mail and tracking number. If you order several items, being that all items are not stored in the same warehouse, you might receive multiple packages as well as tracking numbers.
Orders will typically arrive in 3-5 days. However feel free to contact us if you have not received your order within 5 days.
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