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FAQ

Q. How will I know that you have received my order?

A. After you have completed the checkout process a receipt will appear on your screen detailing your final order including your billing address and the items that are being shipped to your address. Please print this receipt for your records. You will also receive an email confirmation that we received your order. (Please be sure to enter the correct email address on the order form so we can deliver your confirmation form).

 

Q. How long after placing my order should I expect my shipment?

A. All orders are shipped within 48 hours. Most orders arrive within 3-5 days from actual order date. 

 

Q. What is your return policy?

A. We want you to be 100% satisfied with your order. If for some reason you are not and you wish to return your purchase we offer a 3-day return policy on all items if the item is in original packaging and resalable condition. We do not offer a return or refund on any items AFTER 3 DAYS or refund shipping costs to return an item to our company. 

 

Q. Is it safe to use my credit card on your website?

A. Yes. The security of your transaction using your credit card on www.prwbabies.com is protected by the SSL protocol and by the visual security systems for private networks SSL technology scramble the information on your credit card before it reaches the internet.

 

Q.What about the sizes and quality of clothing?

A. Most all our clothing fit true to size. If in doubt inquire before placing order.

 

Q. Can I cancel my order?

A. Due to efforts to ensure you receive your order as quickly as possible, we cannot cancel or change your order once it is placed.

 

 

Ship package to our returns department along with the invoice by UPS to:

Melanin Babies

9316 Carbon Street, Belleville, IL 62223

If you have additional questions. Please email our customer service department@ pamela@melaninbabies.com